These Terms and Conditions set out the basis on which we provide residential and commercial removal and associated services in and around Kennington. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company means the removal service provider supplying removal, packing, storage or related services.
1.2 Customer means the person, firm or organisation who requests and pays for the services.
1.3 Services means any removal, packing, unpacking, loading, unloading, transportation, storage or related services provided by the Company.
1.4 Goods means all items transported, packed, stored or handled by the Company on behalf of the Customer.
1.5 Service Area means the areas serviced by the Company, which may include Kennington and surrounding districts.
2.1 The contract between the Company and the Customer comes into effect when the Customer confirms acceptance of a written or verbal quotation provided by the Company and the Company confirms the booking.
2.2 These Terms and Conditions apply to the contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which may be implied by trade, custom, practice or course of dealing.
2.3 Any quotation provided is based on the information supplied by the Customer. The Customer is responsible for ensuring that all information given is accurate and complete.
3.1 Unless otherwise stated, all quotations are valid for 30 days from the date of issue and are subject to the availability of resources on the date requested.
3.2 Quotations are based on:
a) The volume and nature of the Goods.
b) The access conditions at collection and delivery addresses.
c) The distance between the addresses.
d) Any additional services requested, such as packing, dismantling or storage.
3.3 The Company reserves the right to adjust the price if:
a) The Customer supplies inaccurate or incomplete information.
b) Additional Goods, services or journeys are required on the moving day.
c) Access is more difficult than originally stated, including but not limited to restricted parking, long carry distances, or lack of lift access.
3.4 All prices are quoted in pounds sterling and may be subject to applicable taxes or charges as required by law.
4.1 Bookings may be made following a survey, an online enquiry, or a telephone consultation, subject to confirmation by the Company.
4.2 To secure a booking, the Customer may be required to pay a deposit. The amount and due date of any deposit will be specified at the time of quotation.
4.3 A booking is not final until confirmed by the Company. The Company reserves the right to decline any booking at its discretion.
4.4 The Customer must provide full details of any access restrictions, parking limitations, time constraints, or special handling requirements at the time of booking.
4.5 The Customer is responsible for arranging any parking permits, dispensations, or access permissions required at either the collection or delivery addresses, unless otherwise agreed in writing.
5.1 Unless otherwise agreed, payment terms are as follows:
a) A deposit may be payable at the time of booking.
b) The balance is payable no later than on completion of the Services on the moving day, or in advance for certain types of work, at the Company’s discretion.
5.2 The Company may accept various forms of payment. The available payment methods will be confirmed at the time of booking.
5.3 If payment is not made in accordance with the agreed terms, the Company reserves the right to:
a) Suspend or refuse to commence or continue the Services.
b) Charge interest on overdue sums at the statutory rate until payment is received in full.
5.4 Any additional charges arising from unexpected delays or additional work requested by the Customer will be added to the final invoice and must be paid in accordance with the Company’s payment terms.
6.1 If the Customer wishes to cancel or postpone the booking, the Customer must notify the Company as soon as reasonably possible.
6.2 The following cancellation charges may apply, unless otherwise stated in writing:
a) More than 7 days before the service date: no cancellation fee, and any deposit may be refunded or credited at the Company’s discretion.
b) Between 3 and 7 days before the service date: up to 50 per cent of the quoted price may be charged.
c) Less than 3 days before the service date: up to 100 per cent of the quoted price may be charged.
6.3 Where a booking is postponed, the Company will endeavour to accommodate a new date, subject to availability. If a suitable date cannot be agreed, cancellation charges may apply.
6.4 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will not be liable for consequential loss but will seek to rearrange the Services at the earliest reasonable opportunity or refund any payments for services not yet provided.
7.1 The Customer is responsible for:
a) Ensuring that Goods are properly packed, unless the Company has agreed to provide packing services.
b) Declaring any fragile, high-value, or unusual items that may require special handling.
c) Ensuring that all Goods to be moved are made available, correctly labelled, and ready for collection at the agreed time.
d) Removing or securing any fixtures, fittings, or equipment that are not to be moved.
e) Being present, or providing an authorised representative, at both collection and delivery addresses to direct the Company and check Goods.
7.2 The Customer must not submit for removal or storage:
a) Prohibited or illegal items.
b) Hazardous, flammable, explosive, corrosive or toxic substances.
c) Perishable or frozen goods.
d) Live animals or plants.
e) Any item which is illegal to possess or transport under UK law.
7.3 If the Customer includes any such items without the Company’s knowledge, the Customer will be solely responsible for any loss, damage or legal consequences arising.
8.1 The Company will exercise reasonable care and skill in providing the Services.
8.2 The Company will take reasonable steps to protect the Customer’s property during loading, transportation and unloading, including the use of suitable equipment and protective materials where appropriate.
8.3 The Company will use its reasonable endeavours to adhere to agreed times, but any times stated for arrival, collection or delivery are estimates only and not guaranteed.
9.1 The Customer must ensure that adequate access and parking are available at both collection and delivery addresses.
9.2 If adequate access or parking is not available, resulting in additional time, distance, or the need for extra resources, the Company may charge additional fees.
9.3 The Company will not be responsible for delays caused by factors beyond its reasonable control, including but not limited to traffic congestion, accidents, weather conditions, or restrictions imposed by third parties.
10.1 The Company’s liability for loss of or damage to Goods is limited as set out in this clause, unless a higher level of cover is agreed in writing and any applicable additional charge is paid.
10.2 The Company will not be liable for:
a) Loss or damage arising from inherent defects, pre-existing damage, or the natural deterioration of Goods.
b) Loss or damage to items packed by the Customer where no apparent external damage to packing is evident.
c) Damage to the contents of furniture, drawers or containers that have not been emptied, unless the Company has agreed to move them full.
d) Loss or damage caused by atmospheric, climatic, or environmental conditions.
e) Indirect or consequential loss, including loss of profit, loss of income, or loss of enjoyment.
10.3 The Customer must inspect the Goods upon delivery and notify the Company of any apparent loss or damage as soon as reasonably practicable and, in any event, within a reasonable period after completion of the Services.
10.4 Any claim must be submitted in writing with sufficient detail to allow the Company to investigate.
10.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be excluded or limited by law.
11.1 The Company may maintain insurance suitable for its operations; details can be provided on request.
11.2 The Customer is encouraged to arrange additional insurance cover for Goods, especially where high-value or delicate items are involved.
12.1 The Company operates in accordance with applicable UK waste and environmental regulations when providing removal and related services.
12.2 Where the Customer requests disposal or clearance of unwanted items, the Customer confirms that they are the legal owner of those items or are authorised to arrange their disposal.
12.3 The Company will only dispose of waste at authorised facilities and may refuse to remove items classified as hazardous or controlled waste.
12.4 Additional charges may apply for disposal services, heavy or bulky items, and trips to waste or recycling centres.
12.5 The Customer must not request the Company to dispose of any items in a manner that would breach UK waste regulations or local authority rules.
13.1 If storage services are provided, this will be subject to additional terms, which may include separate charges for handling, storage, and insurance.
13.2 The Customer remains responsible for ensuring that all Goods stored are lawful and conform to any restrictions notified by the Company.
14.1 The Company aims to provide a high standard of service. If the Customer is dissatisfied, they should raise any concerns as soon as possible so that the Company has the opportunity to address them.
14.2 Formal complaints should be made in writing, providing full details of the issue and any supporting information.
14.3 The Company will investigate complaints and respond within a reasonable period, seeking to resolve matters fairly and promptly.
15.1 The Company may collect and process personal data about the Customer for the purpose of providing Services, managing bookings, and complying with legal obligations.
15.2 The Company will handle personal data in accordance with applicable UK data protection laws.
16.1 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, acts of God, extreme weather, strikes, transport disruptions, or acts of government or regulatory bodies.
17.1 If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision or part-provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of removal services.
19.1 The Company may amend these Terms and Conditions from time to time. Any updated terms will apply to new bookings made after the date on which the revised terms are published or otherwise made available.
19.2 It is the Customer’s responsibility to review the Terms and Conditions applicable at the time of booking.
By confirming a booking, the Customer acknowledges that they have read, understood and agreed to these Terms and Conditions for removal services within the Company’s service area, including Kennington and surrounding locations.
Call our top removals company in Kennington and get our attractive offers!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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